Refund policy

Since our products are perishable, all food sales are final, per the Board of Health.

To make sure you are satisfied with the product(s) you receive, please inspect your package as soon as your order arrives.

A&J Bakery is not responsible for damage or loss as the result of shipments being returned or deemed undeliverable as a result of incorrect address information you supply upon order, or for inability of the recipient to receive the package on the day you specify delivery.

We are unable to guarantee proper handling and prompt receipt of packages once they are delivered to the correct mailing addresses by third party carriers (FedEx, UPS, USPS), which is, unfortunately, out of our control. We are also unable to control extreme weather conditions that may delay packages already in transit. To enjoy the full flavor and freshness of our products, we urge you to make arrangements for timely receipt of packages prior to ordering. If your gift is returned to us because of an incorrect address provided by you, due to perishability, we must dispose of the contents of the gift and you will not be refunded. Refunds for damaged goods can only be credited to the originating credit card. For a full refund on your product, the product must be returned in a timely manner and in original packaging.

No returns will be accepted without prior authorization.  Claims must be made within 7 days of receiving your package. If your Gingerbread House is broken, please call and explain you will be returning the house (and packaging) and you would like a replacement house sent out. Please allow 7-10 business days to process the claim once received. We do not pay for return shipments. We can ship orders to Canada, but Canadian customers must call our retail store at 401-228-8696 to place their orders.